We are taking our churn predictive software to Utility Week in November. SmartMeasures co-founder Libby Dale is featured in the Digital Hero Spotlight this month. Customer churn is a significant issue for energy retailers and it’s something SmartMeasures is built to address. Energy retailers have a ton of data which can be used to detect when a customer needs attention and technology is available to help.
SmartMeasures is thrilled to announce that we are this year’s winner of highly regarded Alan Knipe Innovation Award and the BlueRock Business of the Year Award, making us the overall winner of Melbourne’s premier awards for small business, Business 3000+
Aussie CX experts create world-first software that predicts customer churn.
The combination of artificial intelligence with the breadth of data analysed and the use of automated treatment plans is the true ‘magic sauce’.
Sounds like the stuff from a science fiction movie? Predicting churn before it happens is not the stuff of sci-fi. It is here with us today thanks to powers of artificial intelligence (AI) and the tenacity and determination of two Australian customer retention experts